Way1: Contact us via Email to repair or replace your product.

Please provide your order number (for example: 111-1234567-1234567), product model (name), and a description of the issue (preferably with attached images or videos for our analysis).

Kindly send this information to our email: support@focuway.com

Way2: Use the form to submit your maintenance or replacement requests on a self-service basis

We will resolve it for you within 48 hours after submitting the form.

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