shipping policy

Free shipping on all orders over $39.99

How long does delivery take?

3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

Where does focuway ship to?

United States (Except Alaska and Hawaii).
(Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)
Canada

(Note: Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out focuway products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

Notes:

If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. focuway will not replace the order or issue a refund.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@focuway.com.